request-returns
If you have any questions or need help with your account, please contact us for assistance.
Monday - Friday 9 AM to 5 PM (AEST)
Online Returns
Shop with confidence knowing if you change your mind or aren’t 100% happy with your purchase, we accept returns provided you meet the below conditions:
Goods are in saleable condition;
Goods have not been worn or used;
Goods have the original tags still attached;
Goods are received back within 30 days of date of purchase; and
Are accompanied be a copy of your invoice or proof of purchase.
Outlet final sales, jewellery, headwear accessories, sunglasses, keyrings and tote bags are non-returnable (except where faulty).
Please note, return shipping charges are not refundable.
Question
If you have received a faulty garment/item from an online order, please contact our Customer Service Department on 1800 095 551 or online@review-australia.com.
Review will reimburse any reasonable shipping charges for return of goods that are deemed faulty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available here.
If you have purchased an item in-store and would like to make a return, you can visit your local Review Boutique or Outlet to do so. Click here to view our Store Locator. You will require proof of purchase in order to make the return.
*Please note that purchases made in store cannot be returned or exchanged online.
Providing the above return conditions are met, Review will accept non-sale merchandise for a refund or exchange. Sale merchandise is eligible for exchange or store credit only.
Any items marked FINAL SALE on the receipt or swing tag, cannot be returned for an exchange or refund, unless knowingly sold with faults.
Known faulty items marked as FINAL SALE cannot be returned for an exchange or refund.
Items purchased at a Myer Concession must be returned to a Myer location.
Please see below specific details regarding our returns/exchanges of sale items purchased from Myer.
ONLINE- No exchanges or refunds allowed for sale items purchased via the Myer website.
INSTORE- No refunds allowed for sale items purchased in store, however customers can return for an exchange within the 30 day returns period.
Please refer to the Iconic Returns Policy here.