FAQs

Enjoy the convenience of free standard delivery straight to your doorstep for all orders over $150 (within Australia). Receive your order in 10-14* business days.

Standard Delivery
For orders under the value of $150, a $9.95 standard delivery fee will apply (within Australia), Receive your order in 10-14* business days.

Express Delivery
Need your order fast? Select Express Delivery at checkout and receive your parcel within 5-7** business days (within Australia). A $14.95 flat rate applies.

International Delivery
Please allow 6-12 business days for your order to arrive. A $9.95 Flat Rate applies for New Zealand & $25.00 for the rest of the world. Additional charges may apply***.

Find out more

Yes we do! Our free Click & Collect service is available at most Review boutique stores near you. If the item/s needed to fulfill your order are available on hand in your selected store, your order will be available for collection within 24 business hours.

Online returns will follow our normal returns policy. Returned items must be in new, unworn condition, with all the garment tags attached. Please note: All returned items will be at your own cost.
Unless faulty: All outlet styles, jewellery, head wear are non-returnable.
For faulty goods, your rights under Australian Consumer Law apply. You will receive an email confirmation once the refund has been processed.

Our customer service team can help you out with this issue. Contact us via Live Chat, Phone, Email or Messenger and we will fix this for you as soon as possible. If you are unable to make it into a boutique or outlet store, the gift card can be redeemed on phone orders.

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to; change in delivery address, change to colours or sizes, adding or removing items, applying discounts, full order cancellations. 

Please carefully ensure that details provided are accurate prior to placing your order. If you are unhappy with your order, please refer to our returns policy.

Our customer service team can help you out with this issue. Contact us via Live Chat, Phone, Email or Messenger and we will fix this for you as soon as possible.

All outlet sales are FINAL. No exchanges or refunds unless faulty. Outlet products cannot be purchased using Loyalty rewards. All Online Outlet products are identifiable by an outlet badge.

We appreciate your patience and are doing our best to ship orders to you in a timely manner, please allow up to 48 hours for online orders to be dispatched excluding weekends and public holidays. If you do have any questions or concerns, please reach out to our customer service team from 9AM - 5PM, 5 days a week via live chat, messenger and email or via phone.

Sometimes when ordering multiple items, your order will be sent in separate parcels. This is because we may not have all the items available in one location, or perhaps we cannot fit all the items in one parcel!

Please note: one tracking number may actually contain more than one article. When accessing the tracking link you will see a drop box or arrow for you to change from "Item 1 of 2" and view tracking details for "Item 2 of 2"

If you have received a faulty garment/item from an online order, please contact our Customer Service Department on 1800 095 551 or online@review-australia.com.

Review will reimburse any reasonable shipping charges for return of goods that are deemed faulty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available here.

If you have purchased an item in-store and would like to make a return, you can visit your local Review Boutique to do so. Click here to view our Store Locator. You will require proof of purchase in order to make the return.
*Please note that purchases made in store cannot be returned or exchanged online.

Providing the above return conditions are met, Review will accept non-sale merchandise for a refund or exchange. Sale merchandise is eligible for exchange or store credit only.
Any items marked FINAL SALE on the receipt or swing tag, cannot be returned for an exchange or refund, unless knowingly sold with faults.
Known faulty items marked as FINAL SALE cannot be returned for an exchange or refund.
Items purchased at a Myer Concession must be returned to a Myer location.

Please see below specific details regarding our returns/exchanges of sale items purchased from Myer.
ONLINE- No exchanges or refunds allowed for sale items purchased via the Myer website.
INSTORE- No refunds allowed for sale items purchased in store, however customers can return for an exchange within the 30 day returns period.
Please refer to the Iconic Returns Policy here.

Our customer support team hours are 9AM - 4PM, 5 days a week.
For online enquiries please email online@review-australia.com. Please note: Review team members have the right to suspend any phone calls or live chat conversations where inappropriate language is used.