Online Shopping
Standard Delivery
Free shipping on all Australian orders $150 and above. For all orders under the value of $150, a $12.95 standard delivery fee will apply with the below delivery times including dispatch:
- 2-5 business days - VIC, NSW
- 3-6 business days - ACT, SA, TAS & QLD metro
- 3-10 business days - WA and most regional areas
Express Shipping
Express shipping is available at a cost of $17.95 with the below delivery times (including dispatch):
- 2-3 business days- VIC, NSW
- 2-4 business days - ACT, SA, TAS & QLD metro
- 3-5 business days - WA and most regional areas
New Zealand Delivery
Standard shipping to New Zealand is available at a cost of $9.95 AUD with the below delivery times (including dispatch):
- 3-8 business days
International Shipping
Standard International shipping is available at a cost of $25 AUD with the below delivery times (including dispatch):
- 2-10 business days
Please note, in busy trading periods, orders may take longer due to high volumes.
2 Hour Delivery with UBER*
Uber is only available from stand-alone REVIEW stores. You must reside within 15km of one of our participating stores. Uber is not available from Myer stores stocking REVIEW. For more information, visit Uber On Demand.
Yes we do! Enjoy free, 3 Hour Click & Collect available in all standalone stores.
Online returns will follow our normal returns policy process, Returned items must be in new, unworn condition, with all the garment tags attached and returned within 30 days of purchase. Please note: Review offer free returns in Australia on all non-outlet items. All returned items outside of Australia will be at your own cost.
Unless faulty: All outlet styles, jewellery, head wear are non-returnable.
For faulty goods, your rights under Australian Consumer Law apply. You will receive an email confirmation once the refund has been processed.
Our customer service team can help you out with this issue. Contact us via Live Chat or Email and we will fix this for you as soon as possible. If you are unable to make it into a boutique or outlet store, the gift card can be redeemed on phone orders.
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to; change in delivery address, change to colours or sizes, adding or removing items, applying discounts, full order cancellations.
Please carefully ensure that details provided are accurate prior to placing your order. If you are unhappy with your order, please refer to our returns policy.
Our customer service team can help you out with this issue.Contact us via Live Chat or Email and we will fix this for you as soon as possible.
All outlet sales are FINAL. No exchanges or refunds unless faulty. Outlet products cannot be purchased using Loyalty rewards. All Online Outlet products are identifiable by an outlet badge.
Delivery
We appreciate your patience and are doing our best to ship orders to you in a timely manner, please allow up to 48 hours for online orders to be dispatched excluding weekends and public holidays.
For Delivery Timelines:
Standard:
- 2-5 business days - VIC, NSW
- 3-6 business days - ACT, SA, TAS & QLD metro
- 3-10 business days - WA and most regional areas
Express:
- 2-3 days- VIC, NSW
- 2-4 business days - ACT, SA, TAS & QLD metro
- 3-5 business days - WA and most regional areas
New Zealand:
- 3-8 business days
International Shipping
- 2-10 business days
Sometimes when ordering multiple items, your order will be sent in separate parcels. This is because we may not have all the items available in one location, or perhaps we cannot fit all the items in one parcel!
Please note: one tracking number may actually contain more than one article. When accessing the tracking link you will see a drop box or arrow for you to change from "Item 1 of 2" and view tracking details for "Item 2 of 2"
Returns
We appreciate your patience and are doing our best to ship orders to you in a timely manner, please allow up to 48 hours for online orders to be dispatched excluding weekends and public holidays.
For Delivery Timelines:
Standard:
- 2-5 business days - VIC, NSW
- 3-6 business days - ACT, SA, TAS & QLD metro
- 3-10 business days - WA and most regional areas
Express:
- 2-3 days- VIC, NSW
- 2-4 business days - ACT, SA, TAS & QLD metro
- 3-5 business days - WA and most regional areas
New Zealand:
- 3-8 business days
International Shipping
- 2-10 business days
If you have purchased an item in-store and would like to make a return, you can visit your local Review Boutique to do so. Click here to view our Store Locator. You will require proof of purchase in order to make the return.
*Please note that purchases made in store cannot be returned or exchanged online.Providing the above return conditions are met, Review will accept non-sale merchandise for a refund or exchange. Sale merchandise is eligible for exchange or store credit only.
Any items marked FINAL SALE on the receipt or swing tag, cannot be returned for an exchange or refund, unless knowingly sold with faults.
Known faulty items marked as FINAL SALE cannot be returned for an exchange or refund.
Items purchased at a Myer Concession must be returned to a Myer location.
Please see below specific details regarding our returns/exchanges of sale items purchased from Myer.
ONLINE- No exchanges or refunds allowed for sale items purchased via the Myer website.
INSTORE- No refunds allowed for sale items purchased in store, however customers can return for an exchange within the 30 day returns period.
Please refer to the Iconic Returns Policy here.
Gift Cards
A Digital Gift Card has a 36-month expiration from the date it was purchased. To view our full terms and conditions click here
Digital Gift Cards can be redeemed at any of our Review Boutiques! They cannot be redeemed any Review Myer and David Jones concessions.
To check your gift card balance click here.
Support
Our customer support team hours are 9:00AM - 4PM, 5 days a week.
For online enquiries please email online@review-australia.com. Please note: Review team members have the right to suspend any phone calls or live chat conversations where inappropriate language is used.
