Loyalty FAQ's

Frequently Asked Questions

You can join the Review Loyalty program by visiting any Review store, Outlet, Myer/David Jones Concession or via our website.  Visit https://www.review-australia.com/customer/account/login/ to join online and enter your details.

In order for us to communicate the program's benefits and administer elements of the program we require your name, email, mobile, address and date of birth.

Once you sign up in store, you will start earning points immediately.

When joining the Loyalty program in store you are not automatically set up with an online account. You need to activate an online account using the same email that you provided when you joined in-store.  Your store and online loyalty accounts will be correctly linked via email address. Please visit https://www.review-australia.com/customer/account/activate/ to activate your online account.

You do not have to add your Loyalty card number to your online purchases.  Your card number is automatically linked to your email address recorded in your Loyalty account. As long as you have an online account and are logged in when shopping online your purchases will be recorded.

Please contact loyalty@review-australia.com with your Contact details, loyalty card number and online sale details.

All outlet sales are FINAL. No exchanges or refunds unless faulty. Outlet products cannot be purchased using Loyalty rewards. All Online Outlet products are identifiable by an outlet badge.

You will be rewarded every month based on your previous calendar month's shopping activity. Rewards will be issued based on your spend threshold the previous month. These rewards are only valid for the month in which they are issued.  The maximum voucher that can be achieved in one month is $500.00.

You can earn rewards however you cannot redeem rewards when purchasing from Myer online.  If your email address in your Myer online account is the same as the email address listed in your Review online account the Myer Online sale will be added to your Review Loyalty account automatically.  Please email loyalty@review-australia.com with your invoice if you require the purchase to be added to your account manually.

Yes, in Review Boutiques, Online and Myer Concessions.

Yes, you can earn rewards from outlet purchases, however rewards cannot be redeemed on outlet products.

Yes, you can redeem your reward Online by logging into your online account.

You can change and update your details by visiting any Review store, logging into your online account or contacting loyalty@review-australia.com

Please contact loyalty@review-australia.com if you have issues with your reward amount.

All Loyalty rewards expire at midnight on the last day of the month of which the reward was issued. Dress Circle customers have 60 days from the date of issue.

Your current spend balance can be checked at any of our Review stores or via your Review online account. By logging into your online account you can view your spend progress for the current month along with your current voucher balance.  Please note it may take up to 48 hours for purchases recorded in your Loyalty account to be visible online, and this value may exclude any negative spend balance carried over from the previous month.

You can contact our customer service team at loyalty@review-australia.com

Refunds for purchases made using a loyalty voucher must be claimed in the same month the voucher was issued. Refunds will not be accepted in following months unless our general terms and conditions or the law applies (for example, there is a major problem with the product). Vouchers must still be used in the same calendar month or the value is forfeited. As long as the purchase still qualifies for a refund, you can choose between:

  • An on the spot exchange for another item to the same value;
  • A refund of the loyalty voucher component onto your members account (which usually takes about 2 days) and the balance (if any) refunded in same way it was paid – either cash or credit card.

Please note that all loyalty voucher amounts will still expire at the end of the calendar month.

Purchasing a gift card does not count towards your monthly balance. Using the gift card to actually make a purchase will count towards your monthly balance. You cannot spend gift cards in conjunction with the redemption of a loyalty voucher.

Only once a lay-by purchase is finalised does the entire amount of the purchase counts towards your monthly spend. You cannot use a loyalty voucher with any part of a lay-by purchase.